Practical Help with Recovery for Residents
Read: Step by Step Recovery Support Service Newsletter - Winter 2020
Practical Help with Recovery for Residents
Read: Step by Step Recovery Support Service Newsletter - Winter 2020
Bushfire Customer Care Service
For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that’s available across all levels of government.
This service is delivered by Service NSW. It offers one-on-one support for people and businesses, available over the phone or inperson.
Call 13 77 88
7am to 7pm every day
or visit the Service NSW website for locations of Service NSW, and Mobile Service Centres.
All recovery services can now be accessed via Service NSW. However, if you prefer to continue contacting an agency directly, you can still do so.
Local Emergency & Recovery Info
Blue Mountains City Council Emergency & Recovery Information 2019-20 provides information on preparing for emergencies, what to do if faced with an emergency and assistance after a bush fire.
Download: BMCC Bush Fire Recovery Guide - 20 Feb 2020
Legal Services/Resources for Blue Mountains' Residents
Government Financial Assistance for Individuals, Families & Firefighters
Pease note, a number of these measures have eligibility requirements.
Commonwealth Government Disaster Recovery Payment
$1,000 per adult and $400 per child for people severely affected by bushfires. An additional $400 will also be provided for children, this payment will be applied automatically.
Call the Bushfire Customer Care Service on 13 77 88, or Human Services: 180 22 66
Commonwealth Government Disaster Recovery Allowance
The Disaster Recovery Allowance has been activated by the Australian Government for people affected by the NSW Bush Fires. This provides short term support payment to assist those whose income has been affected as a direct result of the bush fires.
Call the Bushfire Customer Care Service on 13 77 88 or Human Services: 180 2266 or humanservices.gov.au
NSW Government Disaster Relief Grants
Grants are available for eligible individuals and families whose homes and essential household contents have been damaged or destroyed by a natural disaster.
To be eligible for this assistance you must:
• Be a low-income earner and meet an income assets test
• Demonstrate that the affected home is your principal place of residence
• Not be covered by insurance
• Demonstrate that the damage was caused by the disaster
• Lodge the application within four months of the disaster occurring
Call the Bushfire Customer Care Service on 13 77 88
Or Disaster Welfare Assistance Line on 1800 018 444.
Volunteer Firefighters’ Financial Support
Payments for eligible volunteer firefighters who are self-employed or employed by a small or medium business and have lost income.
Call the Bushfire Customer Care Service on 13 77 88
Stamp duty relief
The NSW Government is providing stamp duty relief of up to $55,000 for people who lost their homes during bushfires and who choose to purchase a replacement home elsewhere rather than rebuild. If they do decide to buy a replacement home, they can do so without the added financial burden of paying stamp duty..
Call the Bushfire Customer Care Service on 13 77 88
Motor vehicle stamp duty relief
Financial assistance for eligible motorists whose cars have been written off as a result of bushfires.
Call the Bushfire Customer Care Service on 13 77 88
Clean-up of properties - Residential and Commercial
Habitat for Humanity Australia are partnering with Step By Step Bushfire Recovery Service, with teams of volunteers helping clear and repair properties across the Blue Mountains, Hawkesbury, Lithgow and Mid Western Region. For more information on the work of Habitat for Humanity, or for any support with the impacts of the fires across the region, call Step By Step on 0417 298 832.
Download: Step by Step Partner with Habitiat for Humanity Australia - Media Release.
The NSW Government and the Commonwealth are jointly covering the clean-up cost of insured and uninsured residential and eligible commercial (small business and primary production) properties destroyed in the NSW bushfires since 1 July 2019
Destroyed or damaged buildings on a property that are the primary residences or places of business, and any associated debris, will be safely cleaned up and removed. As necessary, work may include:
removal of known hazardous materials, including asbestos
removal of materials destroyed by bush fire and hazardous trees near the destroyed or damaged primary residence or place of business
removal of damaged driveways that could impact on the safety of the clean-up
with consent of building owners, removal of concrete slab foundations.
You need to opt in to the clean-up program and register your property. You can do this by calling Service NSW on 13 77 88 or visit service.nsw.gov.au
Laing O’Rourke has been appointed to lead the clean-up. If you’re not able to register through Service NSW, Laing O’Rourke will help with your registration directly when they are on the ground in your location.
Once you’ve registered:
1. Laing O’Rourke staff will contact you to discuss the damage and assess your eligibility.
2. Once the area is declared safe, they will meet with you on site.
3. You approve the scope of works.
4. The clean-up of the property will commence.
5. You confirm the completion of the agreed scope of works.
Laing O’Rourke will always pre-arrange any household visits and will not turn up unannounced or demand payment.
Safety considerations for the property owner:
Do not enter your property until you are advised that it is safe to do so by emergency services, utilities companies or your local council.
Electrical hazards could exist such as live power lines that may be down or active solar panels.
Buildings and other structures may be unstable to enter or walk over.
Sewerage and septic systems may be disrupted causing health risks.
Be aware that hot, smouldering coals and other potentially hazardous materials may be hidden under the rubble.
Building rubble should not be buried as it may contain hazardous materials.
Waste generated as a result of the bushfires needs to go to lawful facilities to ensure soil, water and human health is protected.
Don’t spread ash around your property, particularly if asbestos materials were used in your home or other structures, or CCA-treated timber was burnt.
Moisten the ash with water to minimise dust and keep damp but do not use high pressure water sprays.
Asbestos dust and fibres have the potential to present a health risk during and after a fire if not properly managed.
Asbestos clean-up and removal must be done by a licensed asbestos removalist.
Fire retardant information - Coloured foam dropped from the air to suppress / slow fires may have landed on some properties. This type of retardant is basically a fertiliser. Coloured foam will need to be flushed from roofs and water sources. To prevent any retardant or ash getting into water tanks, residents should disconnect their downpipe/s from water tank/s, so that the first flush (either rain or washing) does not wash anything from the roof into tanks.
Domestic water assistance - If your potable water has been used by a fire fighting agency to fight the fire, you may be eligible to have it replaced. This assistance is for residential properties in rural areas.
Insurance
Are you insured?
Yes, I’m insured…
If you are insured talk to your insurance company as soon as possible about how to make a claim. Take photos or video of damage to your property and possessions as evidence for your claim. If you have clearance from your insurer and evidence for your claim, you can start cleaning up.
No, I’m not insured…
NSW Government Disaster Relief Grants are available for eligible individuals and families whose homes and essential household contents have been damaged or destroyed by a natural disaster.
To be eligible for this assistance you must:
Be a low-income earner and meet an income assets test
Demonstrate that the affected home is your principal place of residence
Not be covered by insurance
Demonstrate that the damage was caused by the disaster
Lodge the application within four months of the disaster occurring
Emergency temporary accommodation
Emergency accommodation is available to people who have been directly by a natural disaster. This includes fires and floods..
The Natural Disaster Housing Assistance Service can also help with rental bond loans and advance rent..
Replacing personal documents
Service NSW can help replace many of your personal documents free of charge if they were damaged or destroyed. This includes birth certificates, marriage certificates, licences and number plates.
Animal welfare
Local Land Services can assist with emergency fodder, stock water and assessment of animals impacted by the fire. Landholders are also encouraged report any stock losses or animal welfare issues.
Disaster relief low interest loans through the NSW Rural Assistance Authority of up to $130,000 are available to eligible primary producers and small businesses, and transport subsidies of up to 50% of the cost to transport livestock or fodder, to eligible primary producers.
Community Recovery Information from the NSW Office of Emergency Management
Download: the Community Information Newsletter:
Newsletter #6 - 26 Mar 2020
This recovery information is for people recently impacted by bush fires in the Hunter, Greater Sydney and South East NSW regions.
Useful Bushfire Recovery Info websites
For more recovery information and updates visit:
www.emergency.nsw.gov.au
Facebook: @NSWDisasterRecovery
For the Community
Be prepared:
Find a GetReady! BM Event
Make an Emergency Plan
Prepare your home, yourself & family
Prepare for your pets/animals in emergencies
During a bushfire:
Emergency Contacts
Protect yourself during a bushfire
Protect your property during a bushfire
Hear from those who have been through a bushfire
Recovery from a bushfire:
Practical Help
Recovery support
Newsletters & other resources
Recovering our backyard
For Small/Medium Businesses
Emergency & Recovery Resources for Business
For Community Service Organisations
Activities
Preparedness
Recovery
EMERGENCIES: All Emergency Resources Find a GetReady! BM Event Make an Emergency Plan Prepare your home, yourself & family
Prepare for your pets/animals in emergencies Emergency Contacts Protect yourself during a bushfire Protect your property during a bushfire
Fire Stories Practical Help with Recovery Recovery support Step by Step Newsletters Recovering Our Backyard
Emergency & Recovery Resources for Business For Community Service Organisations: Activities Preparedness Resources Recovery Resources